Studio Pilates Reformer – Full Body Workout & Balanced Body Training

*Call branch to verify availability. Prices may differ outside Metro Manila. All published prices are subject to change without prior notice.

Shipping & Delivery

• Metro Manila: 2–5 business days
• Outside Metro Manila: 5–10 business days (Orders outside our serviceable areas may incur additional charges)

For orders outside Metro Manila, delivery may take 5-10 days. Orders outside our serviceable areas may incur additional charges. 

Store Pickup

Pickup Availability: 2 days after order date

Location: 15 Baler, San Francisco del Monte, Quezon City, Metro Manila (Google Maps Link)

Hours:

• Mon–Fri: 9:00 AM – 12:00 NN | 1:00 PM – 4:00 PM
• Sat: 8:00 AM – 12:00 NN | 1:00 PM – 3:30 PM
• Closed Sundays & Holidays

Pickup Details: If you opt to book via third-party delivery couriers (e.g., Lalamove, Transportify), text 09275422764 with your Full Name, Order Number, and Courier Name. (This number is strictly for pickup coordination, not product inquiries.)

Delivery & Assembly Notes (Exercise Machines)

• Equipment arrives unopened in factory packaging.
• Unloading requires 2–4 people (e.g., 3–4 for NordicTrack treadmills; 2–3 for smaller machines). Coordinate directly with the driver for assistance.

Defects & Warranties

• Defects / Repairs: All items are shipped factory-sealed. Contact support for issue resolution; unauthorized returns are not accepted.
• Warranties: Refer to individual product listings on our website for specific warranty details.

Cancellations & Returns:

• Before Dispatch: Full refund minus 6% online transaction fee.
• After Dispatch: Customer covers return shipping. Refund issued minus 6% fee once returned unopened/unused.

5 years frame, 1 year service, 12 months consumable parts. 

The following are NOT COVERED BY THE WARRANTY:

1. Repairs or attempted repairs and modifications by anyone not authorized by CHRIS SPORTS.
2. Serial numbers' label has been defaced, modified, or removed.
3. Damages caused by accidents, abuse, misuse, neglect, or failure to follow instructions contained in the Owner’s manual.
4. Damages caused by water, fire, flood, getting hit by other objects, and other fortuitous events.
5. Damages caused by pets, pests, cockroaches, rats, and other rodents including insect infestations.
6. Damages caused by accidental plugging of wrong voltage not conforming to the unit’s requirement.
   
7. Damages caused by power surge and lightning charges.
8. Unit is exposed in outdoors (garage, pool area, patio, etc.), making it exposed to sun, rain, dust, and moisture. 
9. Improper use of lubricants. Only “silicon oil” should be used in lubricating the matting.
10. Damages occurred during shipment (claims must be presented to shipper).
11. Home service fee, repair service fee, and travel expenses for field service.
12. Removal and installation charges are not covered.
13. The following are not covered by warranty: foam, wheels, batteries, upholstery, seat, and pedal straps.